Refund policy

30-day returns

We have a 30-day return policy: you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all attachments and accessories, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@loganbeauty.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Who pays for return shipping

There is no restocking fee and no return handling fee. Ever.

Return shipping is free. Once we approve your return, we email you a prepaid label. Sending the device back costs you nothing, whether it arrived defective or you simply changed your mind.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions

For hygiene reasons, devices that show signs of use cannot be returned unless defective. Gift cards are non-returnable.

Cancellations

You can cancel your order for a full refund any time before it is fulfilled. Once the parcel has been dispatched, the 30-day return process above applies instead.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@loganbeauty.com.